Messaging Terms & Conditions:

You agree to receive informational messages (appointment reminders, account notifications, etc.) from [Company name]. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [Company general email address]. You can optout at any time by replying STOP

Mobile SMS Messaging Privacy Policy

Compassionate Tides Therapy provides optional mobile text messaging to current and prospective clients for informational and administrative purposes. This Mobile SMS Messaging Privacy Policy explains how we collect, use, and protect information related to our SMS messaging.​

Information Collected

When you choose to provide your mobile phone number and consent to receive SMS messages, we may collect:

  • Your name

  • Your mobile phone number

  • Your email address

  • Limited information necessary to fulfill your request (for example, appointment date and time)​

We ask that you avoid sending detailed personal or medical information by text. More sensitive information can be shared through our secure client portal, secure email, or during therapy sessions.

Use of Information Collected

We may use the information we collect through our SMS program to:

  • Perform the services you request

  • Send appointment reminders and schedule updates

  • Provide basic account or administrative notifications

  • Respond to simple customer service inquiries related to scheduling or logistics​

We do not use SMS messaging to send detailed clinical content or marketing/promotional messages.

Sharing of Information Collected

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text messaging opt‑in data and consent.​

We may share information only as needed with service providers who assist us in delivering text messages (for example, our HIPAA‑compliant phone/SMS provider), and only for the purpose of operating the messaging service, consistent with applicable privacy and security requirements.

Your Choices: Opt‑In, Opt‑Out, and Help

As a current or prospective client, you understand that:

  • You can text STOP at any time to opt out of receiving SMS text messages from us.

  • You can text HELP at any time to receive help or more information about our SMS program.

  • Messaging frequency may vary depending on your appointments and requests.

  • Messaging and data rates may apply, according to your mobile carrier plan.​

You are not required to consent to SMS messaging to receive services from Compassionate Tides Therapy. You may choose email, phone calls, or our secure client portal instead.

Data Retention and Your Rights

We retain SMS‑related information only as long as reasonably necessary for the purposes described above or as required by law and professional standards. If at any time you want your SMS‑related information to be updated or removed from our messaging system, you can contact us using the information below.

Compliance

All policies are intended to follow applicable industry guidelines, including CTIA guidelines section 5.2.1, regarding message content, opt‑in/opt‑out processes, and consumer privacy expectations.​

Contact Us

If you have questions about this Mobile SMS Messaging Privacy Policy or wish to request changes or removal of your information, you may contact:

Compassionate Tides Therapy
Email: sage@compassionatetides.com
Website: https://www.compassionatetides.com